TC
Tracy C
1 reviews | Active since Aug 2014
26 Mar 2021, 15:37
Vodacom Marketer sells contract at R135 pm and the actual bill is R1165
A consultant called to sell/re-instate a cancelled contract ***) for R135 pm - the bill is R1165 - this is absolutely so wrong. What am I to do now? The calls to me and my husband was on 6 Feb'21 between 09:37 and 11am from number +***8 - this is a bill I'm NOT willing to settle - this sale was false and a lie - where is the integrity?? Im always told that I am a VIP client - but the treatment lately is appauling :(
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Replies (6)0
Replies (6)
Vodacom's replyOfficial
27 Mar 2021, 11:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Mar 2021, 11:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TC
Tracy C's updateReviewer Update
30 Mar 2021, 11:05Thank you for the reply but a consultant from Vodacom had not contacted me to date.
TC
Tracy C's update30 Mar 2021, 11:05
Reviewer Update
Thank you for the reply but a consultant from Vodacom had not contacted me to date.
TC
Tracy C's updateReviewer Update
01 Apr 2021, 10:38Good day, Please be informed that this issue is still not resolved. Could someone please assist.
Thankyou.
Thankyou.
TC
Tracy C's update01 Apr 2021, 10:38
Reviewer Update
Good day, Please be informed that this issue is still not resolved. Could someone please assist.
Thankyou.
Thankyou.
TC
Tracy C's updateReviewer Update
06 Apr 2021, 09:24Dear Vodacom,
Thank you for your reply. I had seen a missed call on 31 March'21, apologies, I was in a meeting. I called the number and it took me to client services, I eventually got through and explained my situation. It seems the consultants are not particularly interested to help, either calls are dropped, or you are placed on hold and this particular incident I was directed to the survey/rating setting. the 082135 is more voice operated/self service.
So you only tried to call me once and now I have to call and battle with client services when Vodacom sold a contract to me with false information. I shall attempt to call 082135 if I don't succeed, your CEO will be contacted. I feel this is just so wrong I have been a client for over 25 years and I also worked for Vodacom for 5 years, really disappointed.
Thank you for your reply. I had seen a missed call on 31 March'21, apologies, I was in a meeting. I called the number and it took me to client services, I eventually got through and explained my situation. It seems the consultants are not particularly interested to help, either calls are dropped, or you are placed on hold and this particular incident I was directed to the survey/rating setting. the 082135 is more voice operated/self service.
So you only tried to call me once and now I have to call and battle with client services when Vodacom sold a contract to me with false information. I shall attempt to call 082135 if I don't succeed, your CEO will be contacted. I feel this is just so wrong I have been a client for over 25 years and I also worked for Vodacom for 5 years, really disappointed.
TC
Tracy C's update06 Apr 2021, 09:24
Reviewer Update
Dear Vodacom,
Thank you for your reply. I had seen a missed call on 31 March'21, apologies, I was in a meeting. I called the number and it took me to client services, I eventually got through and explained my situation. It seems the consultants are not particularly interested to help, either calls are dropped, or you are placed on hold and this particular incident I was directed to the survey/rating setting. the 082135 is more voice operated/self service.
So you only tried to call me once and now I have to call and battle with client services when Vodacom sold a contract to me with false information. I shall attempt to call 082135 if I don't succeed, your CEO will be contacted. I feel this is just so wrong I have been a client for over 25 years and I also worked for Vodacom for 5 years, really disappointed.
Thank you for your reply. I had seen a missed call on 31 March'21, apologies, I was in a meeting. I called the number and it took me to client services, I eventually got through and explained my situation. It seems the consultants are not particularly interested to help, either calls are dropped, or you are placed on hold and this particular incident I was directed to the survey/rating setting. the 082135 is more voice operated/self service.
So you only tried to call me once and now I have to call and battle with client services when Vodacom sold a contract to me with false information. I shall attempt to call 082135 if I don't succeed, your CEO will be contacted. I feel this is just so wrong I have been a client for over 25 years and I also worked for Vodacom for 5 years, really disappointed.
TC
Tracy C's updateReviewer Update
08 Apr 2021, 18:50Dear Vodacom,
I have received my statement for end Apr'21 and it seems that the account has been adjusted to reflect the correct amount owing. Thank you.
My question now is - Would the incorrect amount (R1165 to ***) billed end Mar'21 be credited to my account please?
I have received my statement for end Apr'21 and it seems that the account has been adjusted to reflect the correct amount owing. Thank you.
My question now is - Would the incorrect amount (R1165 to ***) billed end Mar'21 be credited to my account please?
TC
Tracy C's update08 Apr 2021, 18:50
Reviewer Update
Dear Vodacom,
I have received my statement for end Apr'21 and it seems that the account has been adjusted to reflect the correct amount owing. Thank you.
My question now is - Would the incorrect amount (R1165 to ***) billed end Mar'21 be credited to my account please?
I have received my statement for end Apr'21 and it seems that the account has been adjusted to reflect the correct amount owing. Thank you.
My question now is - Would the incorrect amount (R1165 to ***) billed end Mar'21 be credited to my account please?
TC
Tracy C's updateReviewer Update
23 Apr 2021, 11:50Dear Vodacom,
I need to be credited for March'21 bill (contract ***), please advise, thank you. My mobile number is *** and my email address is ***. Your help will be appreciated.
I need to be credited for March'21 bill (contract ***), please advise, thank you. My mobile number is *** and my email address is ***. Your help will be appreciated.
TC
Tracy C's update23 Apr 2021, 11:50
Reviewer Update
Dear Vodacom,
I need to be credited for March'21 bill (contract ***), please advise, thank you. My mobile number is *** and my email address is ***. Your help will be appreciated.
I need to be credited for March'21 bill (contract ***), please advise, thank you. My mobile number is *** and my email address is ***. Your help will be appreciated.