EP
Evette P
1 reviews | Active since Aug 2025
16 Aug 2025, 19:16
Vodacom maponya mall
Pinky from vodacom at maponya mall is the worst agent of all times when her friends enter the store she attends them first or when she gets customers that wants an iPhone. Today I got the worst service from her and she doesn't care at all,if i were to rate her it'll be 0 out of 10. She couldn't even assist me to cancel my new contract because she was too busy for me
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Replies (2)
Vodacom's replyOfficial
17 Aug 2025, 11:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Aug 2025, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Aug 2025, 08:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-08-18 at 13:17:06 we're happy to hear the issue has been sorted however the behaviour of the Agent and the store in question has been escalated to the respective management team for the necessary sanctions.
Regards Vodacom Consumer Website Team
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Aug 2025, 08:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-08-18 at 13:17:06 we're happy to hear the issue has been sorted however the behaviour of the Agent and the store in question has been escalated to the respective management team for the necessary sanctions.
Regards Vodacom Consumer Website Team
Regards Vodacom Consumer Website Team
Best regards,