Vodacom manages to make me risk my life to go to the store to activate a service and the in store consultants shout and insist that I can’t do it, what do I do? Hello peter help!!

I was trying to activate esim as per told on the internet and waited outside the Vodacom shop in Cresta for iPhone Apple Watch. I called the consultant outside on Vodacom to make sure because the line was long, I spoke to an agent and the agent said I need to register for esim in the store and show my ID. Now I am in the store after having to risk my life now to get here wait outside for 30 minutes and they say it’s only for Samsung. I said the Vodacom agent said I just need to activate it in store like the Samsung and they were adamant that I can’t because it’s not available for Apple Watch. Can someone in Vodacom help?