Vodacom Managers hide behind call centres!

Still trying to get a simple thing like a cracked screen repaired. We have a number of phones with Vodacom Insurance. The phone was handed in and then returned without being repaired,... and no-one can tell you why the phone has not been resolved. The Insurance seems to be a ****, you just can't get through to Finrite ... but I also can't understand why I the client who pays VODACOM who obviously make money from the insurance offer, has to call their business partners!! try call centre, they can't help, ask for a manager, they won't put you though, ask for a copy of the recording of the conversation, they say no, ask them to repeat what they said while you record it ..... they cut you off