GP
Geodrey Percy-Khanyile
1 reviews | Active since Jul 2019
25 Sept 2023, 16:03
VODACOM MANAGERS ARE TRASH
My saga from the *****ulent tablets insurance from August 2022 is still ongoing. April 2023 i cancelled my contract because the insurance was *****ulently activated. not me finding out I'm still being charged for the tablets and data that i cancelled in April with the insurance. 22 August 2023 i spoke to Janette and she told me a manager will call me in 72 hours and here we are on the 25th September 2023 and i am still waiting and they are continuing to take me money for products that needed to be cancelled in April already.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
26 Sept 2023, 07:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Sept 2023, 07:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Oct 2023, 09:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Insurance Team. Based on the feedback provided the team has confirmed they have assisted you with the credit and feedback provided.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Insurance Team. Based on the feedback provided the team has confirmed they have assisted you with the credit and feedback provided.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply04 Oct 2023, 09:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Insurance Team. Based on the feedback provided the team has confirmed they have assisted you with the credit and feedback provided.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Insurance Team. Based on the feedback provided the team has confirmed they have assisted you with the credit and feedback provided.
Regards,
Consumer Website Team
Best regards,