Vodacom manager raises voice at customer

As a customer with and existing account with Vodacom, on the 1st of February 2015, my sister and I went to inquire about the possibility of adding an additional line to the account. We were told to fill in a form and it would take an hour for the application to be processed.<br> <br> We waited and came back after two and a half hours to be told that the application is still pending. When we asked why we were told because the people who process accounts do not work on Sundays. We asked the staff member to ask his manager if it were not possible to call the accounts department. <br> <br> As the manager came from the back room we asked her to call the accounts department and inquire for us. She rudely rep**** raising her voice at us in front of her employees \ MY SWEET HEART! I'VE BEEN WORKING FOR VODACOM FOR FIVE YEARS AND THEY DO NOT PROCESS ACCOUNTS ON SUNDAYS! <br> <br> We then informed her that we were inquiring because that's not the message we got from the employee and were told to come back after an hour