Vodacom Manager disappiontment 2 times

<p>It has been 2 times that this manager messed up our stuff! My banking details changed and I went in to Vodancom and I spoked to the manager with the name Billy. I gave him the new banking details that has changed and I told him he must please send it to the Accounts department so that they can change my details. I phoned on the 1st of May 2016 to find out that they received my details and what is my outstanding amount. They told me my outstanding amount is R0.00 and that the details has been changed. Yesterday our phones just went off and we can not use it. My mother phoned them and asked what is wrong with the phones, so they told my mom that the account has been suspend because the debit order came back. After a month they got brains and see that the debit order came back and never went through.We can not go with out a phone because my father is driving a truck and he must phone people of delivery places etc. Now we must have paid double the amount that R2566.95 to open bank account. All that the manager can tell me is SORRY THERE IS NOTHING HE CAN DO! They are on a new system and if they were on the old system he could have helped me! He is a disappiontment for the whole company, I'm really at that stage that I want to cancel my contract with Vodacom and go to a new cellphone company! Kim is the only one in that company that is willing to help us. I gave her all the respect that I have! </p>