Vodacom Management very very bad

<p>On August 29 2016 I took an additional contract with vodacom for a P9 Lite Huawei cellphone for a subscription of R279/month which indicated no sim connection fee and no additional fees. This was an additional line to my existing contract with Vodacom for a Lumia 1320 ( ********** ) also at R279/month. Due to incorrect information that I was given by the person who initiated the contract, we decided to cancel the contract on the 09 September 2016 which was still within the 14 days return period of vodacom. Vodacom then charged me R1003.20 for the two contracts on 07 september 2016 but they failed to complete the debit. I then paid by EFT R279 because the additional line was cancelled. When we cancelled, I was adviced to apply for an early upgrade which I did but then due the account issue I decided not to receive the phone until this gets sorted. Vodacom has then since been persitent that they will block my line and they just told me that they have taken me to ITC whereas all I know is that I only have to pay the R279 subscription fee for 1 contract. I have tried for a number of weeks trying to sort this out, they transfer me from department to department and every department tells you that there is nothing that they can do the cancellation department must pass a credit whereas the cancellation department never picks up and never responds. The service is just pathetic with vodacom. Right now, possibly my name is with ITC for something that is even non-existent.</p>