PVdW
Pieter Van der Wath
1 reviews | Active since Apr 2015
15 Jun 2022, 12:26
Vodacom management not available to help
SO *** My new fiber was installed on 23 May. They only installed new modem and did not test the cables. We don't have fiber from 23 May. Many calls was logged. Last one was SR ***. Technitions was here last week 8 June and said the fiber cables needs to be replaced. Booking was made for 14 June at 10H00. Nobody came and when I called back they say its postponed till 18 June. Never call me back. I have ask so many times to speak to a manager but nobody is calling me back. I am a costumer for 27 years with vodacom and the service is very very bad.
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Replies (2)
Vodacom's replyOfficial
15 Jun 2022, 14:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Jun 2022, 14:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PVdW
Pieter Van der Wath's updateReviewer Update
16 Jun 2022, 16:41Technician was booked for 15 June at 10H00. They never showed up. I took day off work for this. This was booked on Monday 13 June and I even ask them if they have cancelation on 14 June if they can not help me.
I need to get conformation if they will come on 18 June so I can take day off again because I am supposed to work.
I am asking same question to everbody and nobody is answering me. Will I pay for fiber from 23 Mei till now??? Do you know how much data did I had to buy for 6 phones that normally run on my fiber.
Why did my fiber work for 2 years until they install new router. That I can not understand.
I need to get conformation if they will come on 18 June so I can take day off again because I am supposed to work.
I am asking same question to everbody and nobody is answering me. Will I pay for fiber from 23 Mei till now??? Do you know how much data did I had to buy for 6 phones that normally run on my fiber.
Why did my fiber work for 2 years until they install new router. That I can not understand.
PVdW
Pieter Van der Wath's update16 Jun 2022, 16:41
Reviewer Update
Technician was booked for 15 June at 10H00. They never showed up. I took day off work for this. This was booked on Monday 13 June and I even ask them if they have cancelation on 14 June if they can not help me.
I need to get conformation if they will come on 18 June so I can take day off again because I am supposed to work.
I am asking same question to everbody and nobody is answering me. Will I pay for fiber from 23 Mei till now??? Do you know how much data did I had to buy for 6 phones that normally run on my fiber.
Why did my fiber work for 2 years until they install new router. That I can not understand.
I need to get conformation if they will come on 18 June so I can take day off again because I am supposed to work.
I am asking same question to everbody and nobody is answering me. Will I pay for fiber from 23 Mei till now??? Do you know how much data did I had to buy for 6 phones that normally run on my fiber.
Why did my fiber work for 2 years until they install new router. That I can not understand.