VODACOM MANAGEMENT NEEDS TO DEAL WITH SERVICE AND STAFF INCOMPETENCIES

I am outraged with the incompetency and lack of service I am receiving from Vodacom after being a client for more than 15years. Vodacom made the mistake for not billing me/debiting me for more than a year on my business contract. They then hard locked my business phone the 16th of September 2021, I phoned them and made arrangements to pay it off over 6months, but in the meantime they would be converting my cell phone number to pre-paid until the arrears is paid off. Which I totally understand and I am happy with it. It has now been 15 working days and the conversion has still not been done, after the *********** staff told me it would be on within 48hours. Some of the staff even said it was done and the conversion is active. It is my business number, SO SHOULD YOU WANT ME TO HONER MY AGREEMENT, I MUST BE ABLE TO RECEIVE PHONE CALLS FROM CLIENTS ON THE NUMBER BEING CONVERTED.......And then, I got told today by yet another *********** staff member there was a glitch with the system and they will have to escalate it and re-load it. VODACOM IS USELESS! We live in 2021 with neuroscience and people going to space......But you cannot sort out a system nor train your staff properly!? Come on VODCOM.