Vodacom. Mampara customer service ever

Extremely stupid staff that don't understand ur claim even after many written emails and calls about my current complaint. Been ****** for over 6 months... This is their stupid reply at 10 30 pm on Saturday night... They have The details of my number ***

On Sat, 27 Mar 2021, 10:08 pm <***> wrote: Good day Aadil Wadee

We acknowledge the receipt of your email.

Authentication completed and you answered the security questions successfully.

Kindly be advised we have attempted to reach you on phone numbers *** and ***, however to no avail.

The first ref number was closed, feedback says SR closed, Feedback says call advised client to contact cancellations department for further assistance on ***.

Kindly be advised that although we would love to assist, Cancellations queries are unfortunately out of our specified work-scope.

We do not have the required systems or access to provide you with the required assistance.

Kindly be advised, I have provided you with cancellation information.

Call our Cancellations Department on *** (free from the Vodacom SIM card) as they are best equipped to assist you.

In order to cancel a contract, we require one calendar months’ notice as per the Terms and Conditions of your contract prior to the termination date.

Notify us if the number should be converted to Prepaid or deleted completely.

Free minutes will be forfeited upon deactivation or prepaid conversion, only Top Up contracts can retain airtime when converting to prepaid but not when deleting.

Bundle allocations will be forfeited once cancellation is effective, only recharged airtime will be carried over.

Please recharge your prepaid account in order to retain the number on the network once cancellation is done.

Their working hours are as follows:

Mon-Fri: 07h30-18h00

Sat: 08h00-17h00

Sun & Public holidays: 09h00-14h00

Did you know: you can access and monitor your account via the Vodacom App/Website however you need to be registered. You can also retrieve and confirm End date by sending an SMS with the following letters to 31050: CTD - Contract End Date.

We apologise for the delay in resolving the matter once again.

Here are some of Vodacom’s easy-to-use self-service channels available to you:

My Vodacom App

Vodacom Portal (www.vodacom.co.za)

WhatsApp TOBI ***)

USSD *135#

Regards

Ntombikayise Tshabalala

eService Team