AK
Ashley K

1 reviews | Active since Jan 2017

06 May 2019, 09:37

Vodacom Mall@Reds & Vodacom Legal Dep. - A Joke

Vodacom Mall@Reds The staff there, Tohann and Renette are the most unhelpful people I have come across.

I have submitted a Transfer of Ownership more than a month ago on Fibre, and still nothing has been done, every time I call they can either can not remember what i asked for or they are busy "it".

Also the Vodacm LEGAL department is a joke. My fiance passed away more than two months ago. I have submitted a Deceased Management form, they closed and terminated all the contract. BUT still they manage to bill him, a deceased person. ... how f**** up can you be? They forced me to pay the outstanding account R 2500.00, (which is unfair seeing that i don't have any legal ties to him - unfortunately) They refuse to release the FIBRE line anyway..... due to account being in arrears... Even though the estate is handling his affairs. They still chasing me for the money and refusing me to take over the Fibre line. Pathetic to say the least.

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Replies (1)
Vodacom
Vodacom's reply06 May 2019, 11:33
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team