Vodacom Mall@Reds Services

I am honestly disappointed at Mall @ Reds Vodacom, an experience that was so pleasant turned into something I just do not have words for.

I went on Monday afternoon to open up a Samsung S10 Plus contract with a Samsung Watch and everything was running smoothly until it came to the watch and sim card.

The Sim Card. I wanted to bring a prepaid number onto my contract as the number but according to Vodacoms system the number is on the contract which is completely false as I have the document quoting the cancellation with quotation date 2018/08/04. This was then paid in full and "contract" was cancelled and sim was moved to prepaid, this sim card can be have airtime loaded onto it and is a fully functional prepaid sim but I am not allowed to put it to my contract, I have all emails and quotations regarding this and I need this number on my contract. I have not opened that SIM card and will not even use it until this is resolved, I do not want a new number and I will not be forced into just accepting a new number as this prepaid SIM is Vodacom too.

The Watch. The contract I took I added a watch onto it and asked the consultant if there is stock and he said "Yes there is stock but I cannot give it to you as it is reserved" Firstly, I confirmed with Vodacom that stock is never reserved and they cannot put stock aside for you so I do not see why I could not have gotten my watch the same time as my phone. I was told no they are all reserved so they will need to order me one and they will have it on Wednesday for me to collect. I was promised, and I emphasis PROMISED by the consultant that this Watch will arrive today 2019/04/17 for me to collect. I then asked the consultant are you definitely sure without no doubt saying this watch will be in your store 2019/04/17 and he said yes. I then called yesterday to make sure they have ordered the watch and so they did. I then called today at 10:41 and I was told "My Manager did place an order, and it will only be here tomorrow" yet I called yesterday, why couldn't an order be placed yesterday to be here today. this is honestly not professional.

How can you firstly deny a prepaid SIM to move to contract when I have proof and emails from you stating that it is prepaid and then issue me a new SIM card, Then reserve stock for other people when in fact reserving stock is not allowed and apparently not done, then promising me my item on a day and then changing the day to the following. This seriously isnt how I imagined moving from Telkom to Vodacom.

Please assist as I need this watch today as promised it would be available for me to pick up today, I need my prepaid SIM moved to my contract (I have not opened nor used the SIM they have given me) and that is all I am requesting, customer service that is excellent, that when something is said it will be done and that you are willing to help clients and not just apologize for things that could've been escalated.

Honestly not a great start and a very unwelcome to Vodacom

Regards Brandon.