Vodacom Mall of Thembisa **** service

I received the most disgusting service today from Vodacom Mall of Thembisa. I came in to block my iPhone which is worth around 24k as I lost it over the weekend and do a simswop after blacklisting the phone. Instead of blacklisting the phone the stupid consultant did a sim swap and didn't blacklist the phone before doing so. I spent almost the whole day at the branch and I still don't have a ITC ref numbers in order to start my insurance claim. My problem is I was assisted by someone who clearly doesn't know what they were doing , an intern I think. As a result of the simswop, I can no longer blacklist the iPhone and now cellphone number is linked to my tablet. If my insurer doesn't payout my claim, Vodacom better be ready to payout the claim as this is not my doing. Get your Mall of Thembisa branch in order and hire competent people . I will complain on all social networks if need be