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skosana.mxolisi skosana.mxolisi

1 reviews | Active since Jun 2016

30 Nov 2016, 23:05

Vodacom Mall of the North

<p>France is the service consultant at mall of the north Vodacom shop. I come to the shop looking for assistance and France ignores me and decide to assist another customer that just walked in straight to him as soon as set on his chair from the staff room despite having been standing in the waiting area for approximately 15 minutes. when i ask him whether he does not see that i have been waiting for assistance he decided to ignore me and continue to assist the customer infront of him. Date 21 November 2016. France is the same guy that failed to re-activate my line after paying on 16 November 2016. This is true definition of poor work ethic, poor service and being disrespectful.</p>

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team