Vodacom Mall of Africa has zero comunication with Customers

Vodacom Mall of Africa does not seem to communicate any information with Customers until it is convenient for them. They have no sense of urgency or Customer Service.

An OBF for my phone was approved on the 15th of August (this I found out from vodacom repairs themselves and not the store even though they promised to get back to me on specific days and they fell through on those promises.) Their phone lines are never active during the day if you would like to follow up with them, you can only ever get through at 4 pm every single day, I raised this with Fumani the consultant yesterday evening and he was not aware of it, I tried to call again this morning to get feedback on an email I sent through to the manager (Chade) but alas I cannot get through to the phone line so have no means to follow up or get any information.

I am only expecting to get any follow ups at 4 pm later today as I have tried and am still unable to get through. They will not call me first, I always have to call in to follow up and check which is rediculous Customer service. I went to the store yesterday at 5.45pm to try and resolve any issues and get some information but the only person who can assist is the manager and she was not there...I have sent through an email to her, two to be specific but have not gotten a response and cannot get through to the phone line as explained above!

I constantly send email to the consultant Fumani but he has never responded so I am guessing emails are only functional when you want the customer to give you 10 out of 10 Customer service, there after nothing.

I am definitely going to take this up as far as it can go as this is unacceptable, I have not had a phone for 3 weeks and had the worst customer service from vodacom mall of africa. It is ridiculous.