Vodacom Mall@Reds

Twice at Vodacom Mall at Reds I was treated in a very trashy way. I had overlooked the first instance but it looks like that’s just how they operate

Just over a week ago I went in to follow up on the status of porting my number to Vodacom. I was told to sit and wait and I did. Some minutes later a lady walks in and stands not far from me. A staff member came and grabbed them to assist them before me. Another staff member saw it and took me to the very same desk so I get assistance first as I was the first one to arrive

Today 14/07 I went again to follow up. A lady told me to sit and wait a bit as the machine wasn’t working. She asked another colleague about porting. He did come and spoke to me about the fact that there were indeed issues and that’s why it had not happened yet. We spoke a little and he left me there. He came back again and asked if I had been given a sim card yet and I told him not. I read out the last sms I got notifying me it’ll be moved 10/07/2023 and he said it could be my current network. He left again. Sometime later he passed and O complained that I was getting impatient waiting. He was very apprehensive responding that there was no way I was getting help today. When I asked why he let me sit down knowing I won’t get help he said he can’t tell me what to do. Turns out he expected me to understand that all those issues he mentioned meant I am not getting help today, of which I told him I didn’t get the impression I should go as the lady who assisted first did say there was a system issue. He was very clear that me sitting there was not his fault even though he knew I was sitting for nothing. When I asked him how do I know the system is working he directed me to call customer services. I told him how I do not believe that that’s how Vodacom should be responding to such a system issue and that Vodacom should instead be informing me he left for a little while and then came to call me to a desk where there was a lady. He took my cellphone number and frankly speaking I don’t think he will call. When I tried to explain that my concern has a history both him and the lady just looked at me like I said nothing