Vodacom Mall@Carnival

Just Vodacom to know that we taking this matter further more especially since the treatment we got by the manager of the store was not so easy on the heart. My wife and I went to Vodacom- Mall@Carnival and got a pamphlet/booklet And we found what we wanted. We thought wow what an amazing deal. It's affordable. 2x phones for 36months. Seemed very ideal to us and our budget. We were then informed of the documents needed and after deciding, went back to Vodacom to purchase the phones via contract. Upon showing them what we wanted, i was told that what was advertised was a mistake. I am truly disappointed by that answer. As a customer I feel like that is very unfair and I won't take that, as we want the deal at the advertised price. Section 23 details that a retailer must not display any goods for sale without displaying to the consumer a price in relation to those goods. A price is adequately displayed to a consumer if it is written “price” and in the South African currency and is:

annexed or affixed to, written, printed, stamped or located upon, or otherwise app**** to the goods or to any band, ticket, covering, label, package, reel, shelf or other thing used in connection with the goods or on which the goods are mounted for display or exposed for sale; in any way represented in a manner from which it may reasonably be inferred that the price represented is a price applicable to the goods or services in question; or published in relation to the goods in a catalogue, brochure, circular or similar form of publication available to that consumer, or to the public generally, if: a time is specified in the catalogue, brochure, circular or similar form of publication as the time after which the goods may not be sold at that price, and that time has not yet passed; or in any other case, the catalogue, brochure, circular or similar form of publication is dated, and in the circumstances may reasonably be regarded as not out of date. A supplier must not require a consumer to pay a price for any goods or services:

higher than the displayed price for those goods or services; or if more than one price is concurrently displayed, higher than the lower or lowest of the prices so displayed. If a price that was once displayed has been fully covered and obscured by a second displayed price, that second price must be regarded as the displayed price.

Subject to subsections (7) to (10), a supplier must not require a consumer to pay a price for any goods or services —

(a) higher than the displayed price for those goods or services; or