Vodacom- Mall @ Carnival

Vodacom- Mall @ Carnival; Absolute ******* service. The lady promised to get back to me on the 5 November 2022, it is now the 9th of November 2022. To date nothing. The lady I'm speaking about is the one that sits on the end on the left-hand side when you walk into the store. I needed to do an upgrade. She had to do a finance enquiry with H/O for a device. I received an SMS about the enquiry and a few hours later I received an SMS stating the enquiry has been closed. But, still, no follow-up till today. Absolute ******* service. The next step is HelloPeter.