Vodacom making you pay full price but deliver 10% of service

Item: Vodacom
Rating: 1
Author: André Britz

Vodacom can you please advise if your “back-office” has been able to put me on the correct ***Kbps line I’m paying for instead of the < 100mbps line I’m on for the last couple of years and when I’ll be refunded the difference in monthly premiums as per call logged under reference SR***?

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Replies (1)

Vodacom's replyOfficial

10 Dec 2024, 07:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Dec 2024, 07:57

Official