1 reviews | Active since Sept 2011
Vodacom making their tech issues, my problem!
<p>I have 2x numbers linked to my contract. Both had +-12GB of data each, with the expiry date showing 15/09/2020.</p> <p> </p> <p>On the 01/11/2016, we both received an SMS saying that our data had expired.</p> <p>Queried this with them on the same day. They came back to me quoting the 'T&C's', saying that data is valid for 30 days. I have sent all of my screenshots, showing the SMS's.</p> <p> </p> <p>ALL of my SMS's however, say that the data expires 15/09/2020. Your consultants advised me that there is a tech issue, which is giving an incorrect date, and that they will credit me with a 5GB goodwill.... what a joke !!! It is not my problem that you had a tech issue !! If I knew it expired 01/11/2016, I would have used it up!! Vodacom gave me a date of 2020. You should honour your incorrect information, and credit us both back with the data that YOU have stated expires 2020!!</p> <p> </p> <p>References:</p> <p>1- ********** 6752</p> <p>00YM~MLAS </p> <p> </p> <p>Consultants I have been dealing with:</p> <p>Justin Joseph</p> <p>Cashandra Grosch</p> <p>Luvuyiso Plaatjie</p> <p>Busisiwe Mhlongo</p> <p>Tihanie Pansegrauw</p> <p>Wilhelmina Gaffley</p> <p>Tamella Gxothiwe</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
I do not want to hear 'we have escalated your query', as I have heard that already. I just want my data back, on both numbers.
I do not want to hear 'we have escalated your query', as I have heard that already. I just want my data back, on both numbers.
Now I get an SMS stating that I have been credited with 10Gb for each number. Please tell me what happened to the other 4Gb??????? Wait let me guess you sold it to another customer, who will then also be **********.
I’m not accepting this 10Gb as a once off thing, you can't tell me the data expires in 2020 then take it away in 2016. Are your systems set to 2020 already??????????
by taking away 24Gb from two numbers which was supposed to expire in 2020, you expecting to buy my own data back (that was given to me initially when taking out this contracts which was also another fight) @149 \Gb x2 that would work out to R3,576.00, why must I buy it back when I was given the data.
in my line of work, mistakes made like that should be honoured no matter who is at fault, if your SMS says 2020 then 2020 it should be, we as loyal customers cannot help that your *********** staff input the incorrect information into your systems.
Now I get an SMS stating that I have been credited with 10Gb for each number. Please tell me what happened to the other 4Gb??????? Wait let me guess you sold it to another customer, who will then also be **********.
I’m not accepting this 10Gb as a once off thing, you can't tell me the data expires in 2020 then take it away in 2016. Are your systems set to 2020 already??????????
by taking away 24Gb from two numbers which was supposed to expire in 2020, you expecting to buy my own data back (that was given to me initially when taking out this contracts which was also another fight) @149 \Gb x2 that would work out to R3,576.00, why must I buy it back when I was given the data.
in my line of work, mistakes made like that should be honoured no matter who is at fault, if your SMS says 2020 then 2020 it should be, we as loyal customers cannot help that your *********** staff input the incorrect information into your systems.
So nobody cares to respond? Must I just be forgotten about ???????
So nobody cares to respond? Must I just be forgotten about ???????