Vodacom making the experience unbearable

Where do I start.<br> <br> I was ****** on Saturday Morning and had to hold and listen to that irritating music for more then 2 1/2 hours!! YES 2 AND A HALF HOURS ON HOLD TO GET THROUGH!!!! I actually fell asleep and my wife held on for another hour.<br> <br> Eventually, I got all I needed from the Insurance company to go and report the mugging. The lady we spoke to said I can just go to a Vodacom store, fax a doc through and I can get a new phone.... Well well.. Forgot to mention that they are closed on Sundays...<br> <br> Then today I get a call from the Insurance company to say that my claim is approved, all I have to do is take my ref and get a new phone. I went to Vodacom Northgate cause they are the only ones that has stock left... They can't help me cause the insurance side close at 17:00... THANKS FOR MENTIONING THAT!!! <br> <br> I had the worst experience of my live on Saturday morning and Vodacom just makes it worse day by day... I have 3 contract with you... Wait, let me rephrase, HAD 3 CONTRACTS!!! <br> <br> I'm sure if i miss a installment, I will be hunted for life and black listed... but don't expect anything for being a loyal client for 10 year.....<br> <br> PATHETIC IS ALL I CAN THINK OF!!!!