Vodacom- making technical infrastructure shortfalls the customer’s problem

I have been with Vodacom since receiving my very first phone in 2001. In December I brought to Vodacom’s attention that there was suddenly network problems in my area- to which they seemed surprised. The problem persisted for weeks at a time until April. The attitude and lack of honesty, transparency and unwillingness to acknowledge that this is in fact an issue from the call center staff and two separate technicians was appalling. Numerous people were affected by this tower being down and Vodacom has on several occasions been nonchalant despite the fact that my family relies on apps like Uber to get to work daily. Happy to have ported today. As one tech advised me to leave the network. Vodacom has lost about 6 family members in my household alone.