Vodacom making profit for charges clients never subscribed for

I had made numerous follow ups to Vodacom regarding complaint I had lodged on 20 May 2018, but to date my issue is not completely resolved to my satisfation. On 24 May I had sent an email to Warda @ 09h39am, regarding being charged for VLive which I had never signed u p for. By 30 May I still had not heard anything and followed up with a call to customer care, and was assisted by Khanyisa, who confirmed to me that amount due as per May 2018 invoice was inclusive VLife charges as well as additonal R70.00 to the amount due which Khanyisa could not explain what it was for. On 31 May 2018 Warda sent an email saying that May inovice did not include the VLive charges for May. Two different messages from two people from same company and looking at the same account. The email I had sent to Warda on 24th, I queried 4 points/issues and she only responded on 31st to only one of the 4 issues. In all this day light ******* from Vodacom, my wife is also experiencing being billed for VLife which she never asked for since she did an upgrade. This is totally unacceptable