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lesley L

1 reviews | Active since Jan 2012

16 Jul 2020, 10:23

Vodacom making my life hell

After all the back and forth of emails and vodacom confirming the ***** and the ********** account to be closed i still got an invoice from vodacom for the same ********** account Here with below is the details of the invoice Computer Generated Tax invoice Account number: I***-8 Cellular number: Combined Invoice number: H9-KY1GK Invoice date: 22/06/2020 Due date: 30/06/2020 Your VAT registration number: MR THABISO LEGODI 471 Sibusiso Mndakane Umlazi Durban 4066 #StayConnected to the things you love with uncapped #VodacomFibre + FREE LTE for 1 month should you wait for installation. For more: https://www.vodacom.co.za/vodacom/fibre/sales/leads Get more value right in the palm of your hand with the My Vodacom App and TOBi. Buy personalised Just 4 You offers, send free SMSs, Shake!Up, access ConnectU and much more! Download the app here: www.vodacom.co.za/app Cellular Number : *** THABISO LEGODI Description Amount Discount Subtotal Total Once Off Charges Airtime Subscription Charges June 2,586.89 2,586.89 Balance of Contract Credit June -17,077.48 -17,077.48 Equipment - Balance of Contract June 15,137.31 15,137.31 Premature Cancellation Discount June -646.72 -646.72 Total Once Off Charges -0.00 Subscription Charges Airtime Subs - uChoose Flexi 175 Line Rental June 152.17 152.17 Contract Cover Insurance June 2.43 2.43 Handset Installment 15 June 0.00 0.00 Contract Cover Insurance June -2.43 -2.43 Total Subscription Charges 152.17 Cellular Number : *** THABISO LEGODI Description Amount Discount Subtotal Total Once Off Charges Airtime Subscription Charges June 2,586.96 2,586.96 Balance of Contract Credit June -15,910.68 -15,910.68 Equipment - Balance of Contract June 13,970.46 13,970.46 Premature Cancellation Discount June -646.74 -646.74 Total Once Off Charges -0.00 Subscription Charges Airtime Subs - uChoose Flexi 175 Line Rental June 152.17 152.17 Contract Cover Insurance June 2.43 2.43 Handset Installment 15 June 0.00 0.00 Contract Cover Insurance June -2.43 -2.43 Total Subscription Charges 152.17 Should you have any queries regarding the contents of your bill, please contact Vodacom Customer Services. Invoice total 349.99 Vodacom (Pty) Ltd. Registered office. P O Box 3306 Cramerview 2060. Company Registration No. ***. V.A.T Registration No. *** Page 1 of 2

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Replies (1)
Vodacom
Vodacom's reply16 Jul 2020, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team