ST
Shelly T
1 reviews | Active since Apr 2009
12 Oct 2020, 07:45
VODACOM MAKING MONEY OUT OF ******* WASP BILLING TO CUSTOMERS CELLPHONE ACCOUNTS
I complained recently about Vodacom's ******* WASP services on my husband's Vodacom cellphone account and Vodacom passed a credit on the two ******* amounts. I have just received my husband's latest account and once again, there are ******* WASP services on his Vodacom cellphone account. This despite cancelling all WASP services.
I again sent an email to Vodacom asking them why there are still ******* amounts billed to my husband's cellphone account, and as usual, they have not bothered to respond.
Vodacom are a bunch of sharks who make money out of ******* WASP billing on customer's cellphone accounts, and if I didn't know any better, I would swear that Vodacom themselves are responsible for doing this.
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Replies (1)Vodacom's replyOfficial
12 Oct 2020, 07:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Oct 2020, 07:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
