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Shelly T

1 reviews | Active since Apr 2009

12 Oct 2020, 07:45

VODACOM MAKING MONEY OUT OF ******* WASP BILLING TO CUSTOMERS CELLPHONE ACCOUNTS

I complained recently about Vodacom's ******* WASP services on my husband's Vodacom cellphone account and Vodacom passed a credit on the two ******* amounts. I have just received my husband's latest account and once again, there are ******* WASP services on his Vodacom cellphone account. This despite cancelling all WASP services.

I again sent an email to Vodacom asking them why there are still ******* amounts billed to my husband's cellphone account, and as usual, they have not bothered to respond.

Vodacom are a bunch of sharks who make money out of ******* WASP billing on customer's cellphone accounts, and if I didn't know any better, I would swear that Vodacom themselves are responsible for doing this.

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Replies (1)
Vodacom
Vodacom's reply12 Oct 2020, 07:48
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team