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Lucas Jansen van Vuuuren
1 reviews | Active since Jun 2012
18 Aug 2022, 10:15
Vodacom making it very difficult to switch
I wanted to switch to Vodacom from Cell C, The Cell C contract was a month to month and I gave them notice. I wanted to keep my number and go over to Vodacom. I app**** online for the Vodacom contract, thinking that I can move my number over to Vodacom. I went to Vodacom shop and they said It is not possible to move my number on my current contract because the contract was taken out with a new number. I need to cancel my contract, then Port my number, pay early cancellation costs and then open a new contract... This should surely not be the only way? I cannot lose my number, I have emailed customer services, and not received any feedback on this.
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Replies (2)
Vodacom's replyOfficial
18 Aug 2022, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Aug 2022, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LJvV
Lucas Jansen van Vuuuren's updateReviewer Update
18 Aug 2022, 13:52Why can you not waive the penalties of the cancelation of contract so that I can take a new contract?
All I want is a new number, why can I not transfer a number?
This is ridiculous that there is no approval level that anyone can give to solve this issue...
Vodacom does not care enough about me as a client, and I am very disappointed that I decided to move over to what I perceived to be a better service provider.
How wrong I was
All I want is a new number, why can I not transfer a number?
This is ridiculous that there is no approval level that anyone can give to solve this issue...
Vodacom does not care enough about me as a client, and I am very disappointed that I decided to move over to what I perceived to be a better service provider.
How wrong I was
LJvV
Lucas Jansen van Vuuuren's update18 Aug 2022, 13:52
Reviewer Update
Why can you not waive the penalties of the cancelation of contract so that I can take a new contract?
All I want is a new number, why can I not transfer a number?
This is ridiculous that there is no approval level that anyone can give to solve this issue...
Vodacom does not care enough about me as a client, and I am very disappointed that I decided to move over to what I perceived to be a better service provider.
How wrong I was
All I want is a new number, why can I not transfer a number?
This is ridiculous that there is no approval level that anyone can give to solve this issue...
Vodacom does not care enough about me as a client, and I am very disappointed that I decided to move over to what I perceived to be a better service provider.
How wrong I was