SS
Siphiwe S
1 reviews | Active since Aug 2020
23 Feb 2024, 12:35
Vodacom making it difficult to cancel a contract even after paying the early cancellation penalty charges
Premature cancellation ref: ***. I called in for premature cancellation of my number as i have +5 contracts. The contract was instead reduced. even though i had sent the Proof of payment and pre-mature cancellation documents to Vodacom...
As a follow up I sent a query 2 weeks after and it was ignored>Ref: ***
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Replies (2)
Vodacom's replyOfficial
23 Feb 2024, 14:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Feb 2024, 14:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SS
Siphiwe S's updateReviewer Update
08 Mar 2024, 09:30So, I just received my invoice and it still shows the device amount which payment was done to Settle it. I was told it would be less this month... They ****. I want settlement quotes for the 5 Numbers i have with Vodacom so i can settle as well. In short An amount was paid for device settlement and paperwork was sent to Vodacom but up to this day that instruction was not followed! The aim was to settle so i can reduce the monthly payments... I can imagine the Drama for someone who still has 20 months left on the contract... I hope to find a way to escalate this..
SS
Siphiwe S's update08 Mar 2024, 09:30
Reviewer Update
So, I just received my invoice and it still shows the device amount which payment was done to Settle it. I was told it would be less this month... They ****. I want settlement quotes for the 5 Numbers i have with Vodacom so i can settle as well. In short An amount was paid for device settlement and paperwork was sent to Vodacom but up to this day that instruction was not followed! The aim was to settle so i can reduce the monthly payments... I can imagine the Drama for someone who still has 20 months left on the contract... I hope to find a way to escalate this..