Vodacom making empty promises

Item: Vodacom
Rating: 1
Author: Ruan Van Der Ham

Vodacom has informed me that my line will be reconnected after I settle the outstanding balance. (I have this in writing) I have made the full payment as per there instructions. 2 Months later I am still waiting for my line to be activated...

There is no one to contact and no one to assist me in this matter. This is shocking. I am livered... poor service delivery and there is not a thing one can do about it!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Nov 2021, 14:06

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply02 Nov 2021, 14:06

Official

Best regards,

Vodacom's replyOfficial

05 Nov 2021, 08:04

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team

Best regards,

Vodacom's reply05 Nov 2021, 08:04

Official

Best regards,

Vodacom making empty promises

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