GG
Gustav G

1 reviews | Active since Mar 2009

08 Feb 2016, 12:06

Vodacom making as if they have fixed the problem

I have filed a report on 4 January about Vodacom not allowing me to move a contract over to one of my prepaid numbers. They did not come back to me for more than a month, even though they posted that someone will get in touch with me. Now they called me, more than a month later and I told them that I have cancelled the contract as they didn't bother to contact me.<br> <br> Then they have the audacity to post on the forum that the problem was resolved. Yes, if you do nothing about a unhappy customer for more than a month, the problem does take care of itself, doesn't it. No thanks to you Vodacom, you didn't do anything or contact me for more than a month, so I had to do what I had to do. Your service stinks, specially since I have had numerous contracts with Vodacom for more than 20 years. Great work Vodacom, you have managed to kill a good business relationship.

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2016, 13:09
Official
Hello mcwidow,

Thank you for your posting.

A consultant will be in touch with you regarding your query.

Regards,
Consumer Website Team