KP
Katlego P

1 reviews | Active since Mar 2015

17 Jul 2017, 11:13

Vodacom Makes You Pay Extra for call ID?? ***??

<p>Just got a contract on "SA's best contract" having ported from Cell C ONLY because they did not have the phone that I wanted. Not only am I told that if I want to be able to top up data/airtime I have to pay an extra free, but that I have to pay more money just to be able to see who is calling me?? This is literally the E-Toll version of cell phone contracts - being forced to pay a stupid fee for something that used to be free so that the powers that be can make a few extra rands to line up their pockets. Does any other network do this?</p>

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Replies (2)
Vodacom
Vodacom's reply17 Jul 2017, 13:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Jul 2017, 12:07
Official

Dear Katlego,

Thank you for your patience.

As discussed, your query was addressed and resolved.

Regards,

UW