DZ
Doreen Z
1 reviews | Active since Feb 2012
20 Jun 2020, 07:17
Vodacom makes unauthorised demand deposit and I have no contract with them!!!
I woke up this morning to a demand deposit of R1969 going off my account under the name of Vodacom. I was completely shocked and outraged!!! I do not even have a contract with Vodacom.
This is theft!!! Plain and simple. Plus, vodacom selected an option which disables anyone from stopping the depit order.
I had to plan my finances very specifically due to the hardships we are all experiencing under the covid pandemic. And you have the audacity to take R1969 from my account? You have no right.
Now thanks to Vodacom I will not be able to pay my bills this month. This transaction needs to be reversed now.
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Replies (2)
Vodacom's replyOfficial
20 Jun 2020, 11:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Jun 2020, 11:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DZ
Doreen Z's updateReviewer Update
20 Jun 2020, 12:03Dear Vodacom,
Thank you for your standard reply.
I just spoke to someone in your accounts department. They confirmed my account was closed in September 2019, yet you authorised a debit order using that same account number on 19 June 2020 for R1969.
How is that possible that you are billing me on an account that has been closed for months? This smells like *****.
Thank you for your standard reply.
I just spoke to someone in your accounts department. They confirmed my account was closed in September 2019, yet you authorised a debit order using that same account number on 19 June 2020 for R1969.
How is that possible that you are billing me on an account that has been closed for months? This smells like *****.
DZ
Doreen Z's update20 Jun 2020, 12:03
Reviewer Update
Dear Vodacom,
Thank you for your standard reply.
I just spoke to someone in your accounts department. They confirmed my account was closed in September 2019, yet you authorised a debit order using that same account number on 19 June 2020 for R1969.
How is that possible that you are billing me on an account that has been closed for months? This smells like *****.
Thank you for your standard reply.
I just spoke to someone in your accounts department. They confirmed my account was closed in September 2019, yet you authorised a debit order using that same account number on 19 June 2020 for R1969.
How is that possible that you are billing me on an account that has been closed for months? This smells like *****.