Vodacom makes too much money to care about existing clients

I have had fibre from vodacom for almost 4 years, today I decided to upgrade my contract. I spoke to 4 different agents who sent me from pillar to post stating that they do not deal with my particular request.

I then asked how many more times I would be transferred before I would be assisted and got a rude awakening from the consultant who told me she had never spoken to me before and that this is not what she is assigned to deal with.

Vodacom clearly makes to much money to consider good service a priority.