1 reviews | Active since Nov 2016

08 Dec 2016, 10:42

VODACOM MAKES TOO MANY MISTAKES

<p>A couple of weeks ago I complained about an issue I had with their unfulfilled promises. Then Vodacom sent me a message said they're sorry and gave me 20gb of data and some airtime and I thought, great vodacom solved my problem. Then I checked my data and it said the data expires 31/01/2016 and my data just disappeared without me using most of it. There is proof of this in my screenshots. May I remind you that Vodacom is a billion dollar company, I can't understand that a company of such high importance can make so many mistakes. I have a very busy life and Vodacom just adds more work every month. Vodacom is not near as perfect as you think.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2016, 11:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team