VODACOM MAKES THE CUSTOMER TO SUFFER DUE TO THEIR INCOMPETENCE

I have been struggling with a device since November 2021 till 2022. Due to the replacement of the device the device cost had to be placed on my account and upon recieval of default device the account will be rectified. Ever since my account are incorrect, I informed Kagiso who assisted me that I recieved an sms about the 3Gb promotional data that I will be paying R171 from Ocktober 2022. Kagiso assured me that it was rectified however it was not. I had a debit order inplace that goes each month and suddenly it goes off then it does not. November 2022 the debit order went of for the month of Desember ot did not how is it possible, today 11 January 2023 Vodacom just blocked my line without any phone call or sms informing me that my debit order did not go off. I will dispute this account of mine until it is set to current because due to Vodacoms *********** and uniformed consultants I have to pay the price and my account keeps on accumulating due to their lack of competence.

I want my account set to current I will not settle for any excusses. I have been a clientbof vodacom for more than 20 years with alot of contracts and this is the way they treat their loyal customer of more than 20 years. This is realy bad service from vodacom.