aK
aaqidha K

1 reviews | Active since Nov 2012

10 Aug 2016, 14:35

Vodacom makes one suffer

<p>this is my second report in regards to the same issue where vodacom does not update their records and me as a user got to phone around and suffer just to have something done. Vodacom very easy hands you over to the credit bureau but when the account is paid up and done they find it hard to remove your name. i have to call the credit bureau and call vodacom legal again to have the information submitted. Now i Have top suffer another 2 days just to have a phone cause vodacom is not doing their job. I cannot wait for 48 hours and would like my contract approved ASAP. the stress from Vodacom is like the last stages of cancer.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2016, 18:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,