Vodacom makes mistake and does not keep promise

<p>My note 5 screen cracked after falling. I got the note 5 as replacement from insurance company after my note 6 was ******.</p> <p> </p> <p>I went to Vodaworld . They took the phone for repair. I received a message that it was fixed after 3 weeks.</p> <p> </p> <p>When fetching it they told me it is not a Vodacom phone and they can not fix it. </p> <p> </p> <p>I wanted to see the manager as my phone was already in for repairs a month and nobody told me it was not a vodacom phone.</p> <p> </p> <p>He personally took my phone and promissed to give it to samsung to fix and courier it back to me. </p> <p> </p> <p>He took the form and wrote my cellphone number on it. </p> <p> </p> <p>This was a month ago. </p> <p> </p> <p>I dd not hear anything from vodacom and do not have the repair note any more. </p> <p> </p> <p>Thus 2 months without my phine. </p> <p> </p> <p>I have 13 Vodacom contracts and 18 years of being a client. If this is the way they make mistakes when taking in your phone for repair and then making promises that they do not keep, I feel like cancelling all my contacts and spending the R7 000 that I give Vodacom every month to another company. </p>