WS
Wafeeq S
1 reviews | Active since Jan 2023
10 Jan 2023, 04:31
Vodacom makes me sick !!
I’ve been with Vodacom for 20 years now and as of the past 8 years I’ve been having major issues with them and my account… the last few year is by far the worst experience for me… I simply cannot get them to correct the mistakes they made on my account and now they blocked me from calling the care centre for any resolution… what is going on? This service is pathetic to say the least … I am now told to not pay my bill until they contact me (from the managers at the store ) this is insane !!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jan 2023, 08:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jan 2023, 08:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WS
Wafeeq S's updateReviewer Update
11 Jan 2023, 12:37Just received a call from collections and the lady said or demanded that I pay or else I get handed over … after explaining that my account is in dispute and after I explained all the trouble I went through since last year August she refused to assist and demanded payment… how can you pay for a dispute? First fix and resolve it then we will gladly pay Vodacom … this looks like it won’t get resolved and I reserve my right to proper service as consumer
WS
Wafeeq S's update11 Jan 2023, 12:37
Reviewer Update
Just received a call from collections and the lady said or demanded that I pay or else I get handed over … after explaining that my account is in dispute and after I explained all the trouble I went through since last year August she refused to assist and demanded payment… how can you pay for a dispute? First fix and resolve it then we will gladly pay Vodacom … this looks like it won’t get resolved and I reserve my right to proper service as consumer
WS
Wafeeq S's updateReviewer Update
11 Jan 2023, 12:39Pathetic Vodacom !! This is how you treat customers after being loyal to your company for over 20 years? ….
WS
Wafeeq S's update11 Jan 2023, 12:39
Reviewer Update
Pathetic Vodacom !! This is how you treat customers after being loyal to your company for over 20 years? ….