dT
desiree T

1 reviews | Active since Jan 2014

02 May 2018, 04:39

Vodacom makes me sick ? ?

Vodacom now debuted my account for r752.00 and my contract is only for 279 pm they added v-life, 100mb data and a lot more stuff on my acc. I have had jogging but issues with Vodacom since I did my upgrade in feb 2018. They also said that m acc for end May will be r302 which is not the amount on my contract. My contract is 279 pm. I am going to reverse the debit order of 751 and only pay 279 and Vodacom is you want to lock my sim then go ahead and do, I’d much rather go to another network that will deliver a service. Vodacom was the best now you suck no wonder there is more complaints then satisfied customers.

0
Replies (3)
Vodacom
Vodacom's reply02 May 2018, 06:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

dT
desiree T's update02 May 2018, 09:14
Reviewer Update
Pleas spare me the call, I’ve alrwsy spokenbto someone and she said sorry can’t do anything about it and if I return the debit order Vodacom will soft lock my SIM card. Refund my account with R472 or be assured that you will not get another payment from me. Don’t bother calling me just fix my account
Vodacom
Vodacom's reply03 May 2018, 14:55
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)