CV
Colin V

1 reviews | Active since Mar 2015

18 Mar 2015, 11:28

Vodacom Makes Me See Red...

I am on a UChoose contract priced at R 49.00 per month.<br> I have being paying the contract since the 4th quarter of 2015, by means of direct deposit with a M65 deposit slip into Vodacom's Standard Bank account.<br> I have all the deposit slips to prove that I have indeed paid.<br> Vodacom tells me per SMS that I owe over R 153, I want to know why.<br> Several requests for a call back have been ignored.<br> <br> This is not the first time that Vodacom has messed up my billing info, with my previous contract, I almost had to pay triple.<br> The problem was resolved with the help of my son's rudimentary knowledge of Latin.

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Replies (1)
Vodacom
Vodacom's reply19 Mar 2015, 16:22
Official
Hello Colinviljoen,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites