JV
Juanita V

1 reviews | Active since Feb 2018

15 Sept 2021, 12:42

Vodacom makes me RED of anger

I have a cellphone contract which is almost 3 years old, I was on a package that suits my budget for all this time. About 2 weeks an agent called me to revise my package I clearly said I don't want to pay MORE so no thank you!!! He then told me I am actually going to pay less than what I'm currently paying only find that my new package is now almost R200 a month more. Can the consultant not do maths or are you just blatantly robbing customers?? I do not use the data I want my package changed to what it was ASAP

0
Replies (2)
Vodacom
Vodacom's reply15 Sept 2021, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JV
Juanita V's update16 Sept 2021, 12:18
Reviewer Update
I am still waiting for the call but thank you