Vodacom makes me pay for a contract which i'm unable to use as they cannot do a swim swap on my line.

Item: Vodacom
Rating: 1
Author: Angelin N

Went to do a swim swap at Vodaworld on the 13th of Jan for a contract i pay more than a thousand on, i have tried escalating my issue and still not getting help, I'm going to pay for a number i can't use, check usage on my number and you will see that ''m unable to use this number.

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Replies (1)

Vodacom's replyOfficial

25 Jan 2023, 11:52

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply25 Jan 2023, 11:52

Official