Vodacom makes it sound like you only have two options

I am leaving my current residence at the end of February. I phoned to cancel my Fibre mid January. I state I want to cancel, the rep tries to hard sell me on taking my contract to next premises. I explain I don't need it, there is a line there. She says "always best to have your own" I said "no I don't need it". Then she says "you can take the contact with you OR transfer it to someone else" That makes it sound like I only have two options... So I rep**** "I don't know how the transfer works" She explains and sends me the forms. Filling in the forms I realize I am on the hook until someone takes over the contract. I phone Vodacom and told I could just cancel, she says "you haven't contacted us before the 25th about this" I argue and say "I definitely have". Then suddenly she "can see I have contacted them". Then when I say I want to cancel she informs me it is "one calendar month", so I have to pay for an additional month I don't live there. Admittedly I lost my temper because the rep kept repeating that the previous rep "gave me the option to transfer", even though I explained if you only give me two options though I phoned to cancel, that makes it sound like canceling isn't an option. Ridiculous