DS
Dorothea S

1 reviews | Active since Jul 2024

24 Jul 2024, 13:15

Vodacom makes it impossible to cancel expired services and continues charging.

I cannot even give Vodacom a star. I have been trying to cancel a service since May 2024 charged to my account that has already expired last year. Vodacom consultants claim they do not see it on their screen, yet I am charged. Vodacom makes money off people by making it extremely difficult, and now it feels like impossible to cancel a service charged that has expired and not used. That is how they make a fortune. How is this different than any other ****? You cannot cancel in a Voda Shop, you cannot cancel by email, you have to call and stay on the line, for 40 minutes each time without success. How is this fair? I will never renew another contract with Vodacom ever again.

0
Replies (1)
Vodacom
Vodacom's reply24 Jul 2024, 14:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team