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pierre W

1 reviews | Active since Apr 2019

02 Apr 2019, 09:40

VODACOM-Makes it impossible to cancel a contract which is already after 24 month period.

Makes it impossible to cancel a contract which is already after 24 month period.

My contract was due to expire on 22 February 2019, I informed vodacom almost 3months in advance that i will not renew.

1) They tried to force a new deal on me for about 2 times 2) I canceled my contract over 3 times (twice on phone / email) 3) They have now cancelled the contract which is now on prepaid - BUT STILL DEDUCTING MONEY FROM MY DEBIT ORDER - WHY ??? For 2 months now in row...

I am due a refund now due to incompetence

0
Replies (4)
Vodacom
Vodacom's reply02 Apr 2019, 10:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
Vodacom
Vodacom's reply02 Apr 2019, 10:04
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
pW
pierre W's update04 Apr 2019, 12:19
Reviewer Update
Thanks, The matter is being handled
pW
pierre W's update14 May 2019, 07:51
Reviewer Update
This matter has been closed... Thank you