TA
Tiaan A

1 reviews | Active since May 2009

02 Aug 2016, 18:05

Vodacom Makes it as Unpleasant as Possible to Port to another network

<p>My contractwith Vodacom expired, and seeing as they can not keep up with the times I decided to move to Telkom for their new FreeMe Contracts. Everything went smooth at Telkom. Then I had to wait for Vodacom to implement theporting of my number to Telkom. A day later, still no confirmation message from Vodacom. I phoned their porting department on 02/08/2016. They told me that I was on their new system and they first have to move me to the old system before the port can be done. Asking how long it will take the operator responded with 72 hours.</p> <p> </p> <p>How is it that it takes forever to port my number out????</p> <p> </p> <p>I have the Telkom contract which I can't do anything with currently thanks to Vodacom!!!!!! And my Vodacom SIM is now prepaid so I have no airtime and do not want to load any airtime!!!!</p> <p> </p> <p>This is unacceptable. I was only going to try out Telkom and probably move back to Vodacom. This will however not happen anymore. Telkom which is known for their terrible service gave me better service than Vodacom!!</p>

0
Replies (3)
Vodacom
Vodacom's reply03 Aug 2016, 04:16
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites

TA
Tiaan A's update04 Aug 2016, 20:29
Reviewer Update

Two days later and still no response from vodacom. Also no sms to approve the port out.

However, I put in the Telkom sim as friends on some prividers were unable to send me messages or call me on the vodacom sim. The telkom sim is also active. It seems that some networks already route calls and smses to the new sim but vodacom does not.

Please sort this out.

TA
Tiaan A's update05 Aug 2016, 11:18
Reviewer Update

No help at all? Please put me in contact with someone that can sort this out!!!!!