JM
Jonathan M
1 reviews | Active since May 2015
15 Sept 2020, 13:36
Vodacom makes empty promises!
On the 25th of June I wrote a review about Vodacom’s deliberate ******* in penalties charged on my account. They responded saying that credits will be passed but there was none according to my statements up to this very day!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Sept 2020, 14:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2020, 14:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Sept 2020, 14:40Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that our billing team assisted with your query in June. Based on the feedback provided credits were processed on the 26/06/2020, kindly refer to your June/July statement to view the credits.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that our billing team assisted with your query in June. Based on the feedback provided credits were processed on the 26/06/2020, kindly refer to your June/July statement to view the credits.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2020, 14:40
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that our billing team assisted with your query in June. Based on the feedback provided credits were processed on the 26/06/2020, kindly refer to your June/July statement to view the credits.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that our billing team assisted with your query in June. Based on the feedback provided credits were processed on the 26/06/2020, kindly refer to your June/July statement to view the credits.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Best regards,
JM
Jonathan M's updateReviewer Update
15 Sept 2020, 16:00I have not received a statement from Vodacom for the months you are asking me to check. Please send me the statement that reflects your credits!
JM
Jonathan M's update15 Sept 2020, 16:00
Reviewer Update
I have not received a statement from Vodacom for the months you are asking me to check. Please send me the statement that reflects your credits!