Vodacom makes customers pay for Vodacom's mistakes

24 months ago - Jan 2013 - I upgraded to my first iPhone which means I should have finished paying off my handset in Dec 2014. But Vodacom Online stuffed up my contract so badly that it took them over a year to migrate it to the correct package. After various polite but ineffectual apologies and reimbursing me over R1000 for 'free' data I'd been charged for (some of this captured on hellopeter), they EVENTUALLY succeeded in sorting things out. Or so I thought. When I upgraded to a new iPhone handset in Oct 2014 (previous one was ******), thinking I had only three months to go to pay off my ****** handset, I get told that I have in fact 10 months to go because 'the finance deal was only activated on 16/08/2013'. I don't know who didn't activate what but I have been billed for the phone since January 2013 so Vodacom is making themselves some extra money incorrectly billing me for extra months. I've been with Vodacom for 16 years. I think it's time for a change.