aN
asanda N

1 reviews | Active since Mar 2015

16 Jun 2017, 18:38

vodacom make my airtime disappear on public holiday

<p>This is the second time this year on a public holiday vodacom made my airtime disappearof which is not good or fair, actually its kind of annoying I know that my balance was R217 or soo but suddently I have R0.00 I made only one call of which was not picked up. I don't like it at all it been a years iv've been using vodavom but now I am not happy at all that I will keep calling or writing about vodacom if its not Data its Airtime what the hell I want my airtime back as I want it back I work hard for the money I spend to but airtime, its seems as if every public holiday they think of *****ing airtime or data from customers I hate it. I want my airtime back as sooner as possible it has become a habit to vodacom a tiring habit. I want my airtiem shame vodacom.</p>

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Replies (3)
Vodacom
Vodacom's reply17 Jun 2017, 07:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jun 2017, 15:14
Official

Dear Asanda

Please be advised that feedback has been emailed to you.

Regards,

RJ

aN
asanda N's update23 Jun 2017, 08:37
Reviewer Update

Good day

Thanx for respond from vodacom, but let me just mention this again i have been a customer since i don't even remember the fact that every year or public holoday i complain with my airtime is not Ayoba at all soo please i will really appreciate if it can just stop caus to tell the truth some people may not even be bothered to complain or call your call centre that have attitude agents well as for me i will not even take a secont to write on hello peter keep that in mind. airtime and data is very expensive in SA.