BE
Bartho E
1 reviews | Active since Dec 2012
25 Oct 2022, 10:38
Vodacom Make mistakes you pay for, repeatedly.
On the 21st Of September I did an online upgrade. All was done correctly as I have proof on SMS correspondence. I keep on getting messages that this has been escalated and has been sent through to another department. I have sent the device back (courier collected in the 27th) now on the 25th October i will be billed for a line and a device i do not have nor used. How must i be paying FOR YOUR MISTAKES!
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Vodacom's replyOfficial
25 Oct 2022, 12:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Oct 2022, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team